Client Comments

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The Pet Hotel is hands down the place to take your dogs! We use to just take them to the vet where they stayed in cages all day. Not any more. The staff is very professional and gives our dogs the attention and care they deserve. Now when we pull up Madison can not wait to get out of the car to play with his friends.

R. Johnson,

I take my Labrador to The Pet Hotel one day per week due to my work schedule. The service has been terrific, and on the rare occasion a mistake is made, the staff is honest and eager to fix it. Once, my dog’s harness was left on overnight, so she chewed it off. They apologized and gave me full credit (per receipt for new harness) plus one night. Dogs are segregated for playtimes based on size/disposition. They have a loyalty benefit plan, which I use for free stays. You can sit in the parking lot and watch your dog interact with other dogs if you like. The play area is kept clean and green, and there is always a staff member present when the dogs are playing. They call to remind me of my dog’s upcoming vet/shots visit before my vet’s office calls, and require proof of such in order to leave my dog there – major thumbs up. I’ve left my dog there approximately 50 nights over the last year (one night per week), and have seen no reason to look elsewhere. Considering the amount of dogs they manage, and how excited … one day per week due to my work schedule. The service has been terrific, and on the rare occasion a mistake is made, the staff is honest and eager to fix it. Once, my dog’s harness was left on overnight, so she chewed it off. They apologized and gave me full credit (per receipt for new harness) plus one night. Dogs are segregated for playtimes based on size/disposition. They have a loyalty benefit plan, which I use for free stays. You can sit in the parking lot and watch your dog interact with other dogs if you like. The play area is kept clean and green, and there is always a staff member present when the dogs are playing. They call to remind me of my dog’s upcoming vet/shots visit before my vet’s office calls, and require proof of such in order to leave my dog there – major thumbs up. I’ve left my dog there approximately 50 nights over the last year (one night per week), and have seen no reason to look elsewhere. Considering the amount of dogs they manage, and how excited kenneled dogs can get when let out, I’m surprised my dog still has two ears and a tail. It will happen, at some rate, at any social boarding facility, where dogs may become injured or triggered for aggression due to the jostle of new company and alpha turnover. This absolutely must be accepted as a risk at any social situation with animals. The other option is straight boarding at a place with no yard. No thanks. What matters is honesty, safety measures, frequent playtimes, and communication. Highly recommended!

Betsy Latham,